We have put together some of the most common questions our support gets. See if you can find your question here and otherwise please contact us.
We have put together some of the most common questions our support gets. See if you can find your question here and otherwise please contact us!
IPTV refers to Internet-based protocol television where the Internet is used to deliver TV programs and videos that are either live or on demand. IPTV is a system where digital TV service is delivered to the subscriber via Internet protocol technology via broadband or Internet connection.
IPTV is much more like surfing the internet than traditional channel surfing. It only uses IP (Internet Protocol), a transport protocol that is a delivery mechanism to deliver the videos to the viewer. When the viewer clicks on a TV program or requests the video, video from different sources (servers) is shared in data packets and sent over the internet. Video servers transmit programs via fiber optic cable to existing households via internet connection and requests are sent out and shows are sent back.
We always recommend that you connect the device’s hardware via cable (Ethernet).
First check your internet connection or router and restart it and check the device settings where you use your subscription. If you are still having problems, it appears that your ISP is blocking IPTV traffic or having a temporary problem. Test with another ISP connection. You should not have any problems after doing this.
Yes, absolutely, as long as you have an internet connection.
You place an order via our web shop or contact us directly in live chat and we will help you. We do NOT offer REFUNDS of any kind, so be sure before you place an order.
All that is required is that you have an internet connection.
You can see our offer here (link). If you go to our website via a mobile or tablet, click on the magnifying glass at the bottom of the link to see all the countries in our offer.
No, you can not, it is not allowed. You may only use your subscription on one device at a time. If this is not followed, the system will block you automatically.
Most VPN services works with our subscriptions.